Privacy Policy

Introduction

TruckBilty is a digital platform designed to streamline truck bilty generation, consignment tracking, and transport management. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services.

By using TruckBilty, you agree to the collection and use of information in accordance with this policy.

1. Collection And Use Of Information

Personal Information

TruckBilty collects the following types of information:

Business Information:

• Company name and registration details
• GST (Goods and Services Tax) details
• Business address and contact information

User Information:

• Full name and mobile number
• Email address and profile photo
• User authentication credentials
• Biometric authentication data (fingerprint/face ID)

Transport Data:

• Vehicle information (registration number, type, capacity)
• Driver details (name, license, contact information)
• Bilty records and consignment details
• Pickup and delivery locations
• Payment-related data and transaction history

Device Information:

• Device type and operating system
• Unique device identifiers
• IP address and location data
• App usage statistics and crash reports

This information is collected when you register, generate bilties, manage consignments, make payments, or interact with our platform.

2. Purpose Of Data Collection

We collect this information to:

• Generate and manage digital truck bilties
• Track consignments and transport records in real-time
• Manage customers, vehicles, and drivers efficiently
• Process payments and financial transactions
• Improve platform performance and user experience
• Provide customer support and troubleshooting
• Meet legal, accounting, and compliance requirements
• Prevent fraud and ensure platform security

3. Camera and Photo Usage

Profile Photos

TruckBilty requests camera permission to allow users to:

• Capture profile photos for user identification
• Upload driver photos for verification
• Document vehicle condition photos

Photo Storage and Processing

• Profile photos are stored securely on our servers
• Photos are used solely for user identification within the app
• Photos may be shared with authorized parties for verification purposes
• Users can delete or update their photos at any time
• Photos are retained until the user account is deleted

Camera Permission Control

• Camera access is requested only when you choose to take a photo
• You can deny camera permission, but some features may be unavailable
• Camera access can be managed through your device settings

4. Location Data

Location Information

TruckBilty collects location data to:

• Track real-time consignment movements
• Provide accurate pickup and delivery addresses
• Calculate distances and estimated arrival times
• Improve route optimization

Location Permission Control

• Location access is required for tracking features
• You can manage location permissions through device settings
• Location data is used only for transport-related purposes

5. Storage Permissions

File Access

TruckBilty requests storage permissions to:

• Save and retrieve documents and images
• Store offline data for app functionality
• Cache frequently used information for performance

Storage Data Security

• All stored data is encrypted and protected
• Storage access is limited to app-related files only
• Users can clear app data through device settings

6. Cookies & Tracking

Usage of Cookies

TruckBilty uses cookies and similar technologies to:

• Maintain user login sessions
• Remember user preferences and settings
• Analyze app usage patterns and performance
• Provide personalized experiences

Cookie Control

• You can control cookies through device settings
• Disabling cookies may affect some platform features
• Essential cookies cannot be disabled for core functionality

7. Third-Party Services

Service Providers

We may integrate with third-party services including:

• SMS providers for notifications
• Payment gateways for transactions
• Analytics tools for usage insights
• Cloud storage services for data backup
• Map services for location tracking

Data Sharing with Third Parties

• Third-party providers receive only necessary data
• All providers are carefully vetted for security
• We ensure compliance with data protection standards
• Providers cannot use data for unrelated purposes

8. Information Sharing

Data Sharing Principles

TruckBilty does not sell your personal information. We may share information only with:

• Authorized business partners for operational functionality
• Government authorities when required by law
• Service providers as described in Section 7
• Law enforcement agencies for legal compliance

Data Sharing Control

• We share only the minimum necessary information
• All data sharing agreements include security requirements
• Users can request information about data sharing practices

9. Communication & Notifications

Types of Communications

We may send:

• System alerts and security notifications
• Service updates and maintenance notices
• Feature announcements and product updates
• Billing notifications and payment reminders
• Customer support responses

Communication Preferences

• You can opt out of promotional messages at any time
• Essential communications cannot be disabled
• Communication preferences can be updated in app settings

10. Data Protection & Security

Security Measures

TruckBilty implements industry-standard security practices:

Technical Security:

• End-to-end encryption for data transmission
• Secure authentication with multi-factor options
• Role-based access control systems
• Regular security audits and penetration testing
• Protected servers with 24/7 monitoring

Organizational Security:

• Employee background checks and training
• Data access limited to authorized personnel
• Regular security awareness programs
• Incident response procedures

Data Retention

• Personal data is retained only as long as necessary
• Users can request data deletion at any time
• Legal requirements may require longer retention periods
• Deleted data is securely erased from our systems

11. User Rights and Controls

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Restrict processing of your information
• Data portability to other services
• Object to processing of your information

Exercise Your Rights

• Contact us through the app or email
• We respond to requests within 30 days
• Some requests may require identity verification
• We provide clear explanations for any denials

12. Intellectual Property

Ownership

All software, UI designs, logos, content, and intellectual property of TruckBilty are protected by copyright, trademark, and other intellectual property laws.

Usage Restrictions

• Unauthorized use of TruckBilty intellectual property is prohibited
• Users cannot copy, modify, or distribute our content
• Third-party trademarks belong to their respective owners

13. User Responsibility

Data Accuracy

Users are responsible for:

• Providing accurate transport, vehicle, and billing information
• Keeping contact information up to date
• Ensuring provided data complies with applicable laws
• Reporting any inaccuracies in their data

Account Security

Users must:

• Protect their login credentials
• Report unauthorized account access immediately
• Use strong passwords and enable two-factor authentication
• Log out from shared devices

Liability Limitations

TruckBilty is not liable for:

• Issues caused by incorrect user-provided data
• Losses from unauthorized account access
• Service interruptions due to user actions

14. Children's Privacy

TruckBilty is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.

15. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions where applicable
• Additional security measures for sensitive data

16. Policy Updates

Changes to This Policy

This Privacy Policy may be updated periodically to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• User feedback and suggestions
• Technological advancements

Notification of Changes

• Material changes will be communicated through the app
• Email notifications for significant updates
• Updated policy will be available in the app
• Continued use indicates acceptance of changes

17. Contact Information

How to Contact Us

For privacy-related questions or concerns:

Email: [email protected]

App Support: Available through the app's help section

Postal Address: [Your Business Address]

Response Time

We respond to privacy inquiries within 30 days. Complex requests may require additional time, in which case we will provide an estimated response date.

18. Legal Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Indian courts.

Acknowledgment: By using TruckBilty, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: April 10, 2026

Effective Date: April 10, 2026